Community Guidelines

How we keep DropSwap safe, fair, and trustworthy for everyone.

Last updated: April 2026

1. Honest Listings Only

  • Items must be accurately described — condition, age, and any defects
  • Photos must reflect the actual item in its current condition
  • No misleading titles, hidden damage, or exaggerated descriptions

2. Shipping Requirements

  • All items must be shipped using tracked delivery
  • You must retain proof of dispatch until the swap is confirmed complete
  • Failure to provide tracking evidence may result in loss of your escrow deposit
  • Use appropriate packaging — damage caused by poor packing is your responsibility

3. No Fraud or Abuse

You must not:

  • Send empty, incorrect, or substitute items
  • Falsely claim non-receipt of an item
  • Manipulate or misrepresent evidence in a dispute
  • Create fake accounts or manipulate ratings

Accounts involved in fraudulent activity will be permanently banned and may forfeit their escrow deposit.

4. Respectful Communication

  • No harassment, threats, or abusive language
  • Keep all communication relevant to swaps
  • Do not share personal contact details until a swap is confirmed

5. Prohibited Items

You must not list or send:

  • Illegal goods of any kind
  • Weapons, ammunition, or dangerous tools
  • Counterfeit, stolen, or replica goods
  • Hazardous or dangerous materials
  • Drugs, alcohol, tobacco, or prescription medication
  • Adult content or explicit material

6. Platform Integrity

  • Do not attempt to bypass platform fees
  • Do not coordinate swaps off-platform to avoid escrow
  • Do not use DropSwap for commercial resale or business activity

7. Enforcement

DropSwap may at any time:

  • Remove listings that violate these guidelines
  • Suspend or permanently ban accounts
  • Forfeit escrow deposits in cases of fraud or serious breach

Enforcement decisions are at DropSwap's sole discretion. See our Terms & Conditions for full details.